FAQ

1. We’ve partnered with the Ghana Consulate to streamline the visa process for all participants. Once you complete your booking, our team will guide you through the visa application process and provide the necessary support. Any costs associated with obtaining a visa for Ghana are excluded.

1. While not mandatory, travel insurance is strongly recommended. We advise obtaining comprehensive coverage that includes medical expenses, trip cancellation, lost luggage, and other travel-related issues. Please note that PanaGenius is not responsible for any costs incurred due to a lack of insurance.

1. The only mandatory health requirement for entry into Ghana is proof of  yellow fever vaccination for all travelers aged 9 months and older, regardless of origin or transit route. This must be documented in the official International Certificate of Vaccination (ICVP), often referred to as the “yellow card.” Any costs associated with obtaining Yellow Fever or COVID-19 vaccinations are excluded.

    

1. All deposits are non-refundable. If you cancel your participation, 50% of the full payment will be refunded up to one month before the trip. Payments for accommodations, meals, and sightseeing are non-refundable and non-transferable.

1. Participants are responsible for arranging and covering the cost of their flights to and from Accra, Ghana (Airport code; ACC). Please ensure you arrive in Accra by 11:59 PM GMT on your arrival date. Book your flight back using your departure date of your tour.

1. Yes, mobile phone coverage is widely available in Ghana’s major cities and tourist areas. However, coverage may be limited in rural or remote areas. Before travel- ing, activate global roaming with your service provider or purchase a local GSM SIM card upon arrival for affordable connectivity.

1. Any incidental charges at hotels or accommodations, such as minibar usage, room service, or other personal expenses, are not included in the tour package and will be the responsibility of the participant.

1. No, any activities not listed in the itinerary are not included and must be arranged and paid for separately by the participant.

1. Activities chosen by participants during their free time, such as dining at restaurants or additional sightseeing, are not included in the tour package.

1. PanaGenius shall not be liable for any injury, loss, or damage to personal property that occurs during the tour. By participating, clients agree to indemnify and hold harmless PanaGenius from any claims arising from their involvement in the tour.

The following items are not included in the Homecoming Tours package and are the responsibility of the participant:

1. Flights to/from Accra – Participants are responsible for arranging and covering the cost of their flights to and from Accra, Ghana.
2. Travel Insurance – Travel insurance is not included. Participants are strongly encouraged to purchase comprehensive coverage for medical expenses, trip cancellations, lost luggage, and other potential travel-related issues.
3. Alcoholic Beverages – Alcoholic beverages are not included and must be purchased separately.
4. Incidental Room Charges – Personal expenses incurred at accommodations, such as minibar usage, room service, or other incidental charges, are not included.
5. Activities Outside the Itinerary – Any activities not listed in the itinerary must be arranged and paid for separately.
6. Individually Selected Activities – Activities chosen by the Client during their free time, such as dining at restaurants or additional sightseeing, are not included.
7. Tips and Gratuities – Tips and gratuities for experience providers and venues are not included and are at the Participant’s discretion.
8. Visa Procurement Costs – The cost of obtaining a visa for Ghana is not included.
9. Vaccination Costs – Expenses related to obtaining Yellow Fever or COVID-19 vaccinations are not included.